Effective Service Reminders
Service Advisor Huddle, July 2013 Bill Haas & Uwe Kleinschmidt Service reminders can be a useful tool for creating a strong communication between the service adviser and the customer. In this...
View ArticleEIS: First Field Report
Service Advisor Huddle, September 2013 Bill Haas, Mitch Schneider, Bill Connor, Sherwood Cooke & Uwe Kleinschmidt Now that our shops have starting using the EIS, is it important to hear some...
View ArticleWorkflow Management
Service Advisor Huddle, March 2014 Bill Connor, Caleb Wray, Craig Zale & Uwe Kleinschmidt In this huddle we are talking about workflow management and how to get rid of the paper rack. This will...
View ArticleIntroducing SmartFlow
Service Advisor Huddle, July 2014 Uwe Kleinschmidt, Neil Reilly-Shapiro, Bill Connor & Craig Zale We are very excited about the release of SmartFlow. You will hear about the features that we think...
View ArticleSmartFlow Best Practices
Service Advisor Huddle, Oct 2014 Uwe Kleinschmidt, Dan Garlock, Russ Hillard, Bill Connor & Brian Bates This month, we had a panel discussion with some industry leading shops and found out how...
View ArticleData Turns into Reports
Service Advisor Huddle, Nov 2014 Uwe Kleinschmidt & Bill Connor SmartFlow collects TONS of data and Data Turns into Reports, And we’re just scratching the surface of what we can do with it. Find...
View ArticleTeE Times Sneak Peek
Service Advisor Huddle, Feb 2015 Patrick Egan & Neil Reilly-Shapiro With the new TeE-Times SmartFlow add-on, technicians Clock-In on their tablet in the morning, pause for lunch, and Clock-Out...
View ArticleSmartFlow and TeE Times
Service Advisor Huddle, Apr 2015 Uwe Kleinschmidt, Caleb Wray, Mike Kawell This month, our Service Advisor Huddle focused on the newest SmartFlow feature - TeE Times! Technicians can now Clock-In on...
View ArticleSmartFlow 2.0
Service Advisor Huddle, May 2015 Neil Reilly- Shapiro SmartFlow 2.0 is here! In this Service Advisor huddle we discuss the new and exciting changes in SmartFlow 2.0 Today’s Vehicles Page (TVP). Neil...
View ArticleStandard Operating Procedures Huddle
Service Advisor Huddle, June 2015 Uwe Kleinschmidt, Neil Reilly- Shapiro AutoVitals has created a new way to see how the Service Advisors and Technicians use SmartFlow, the Tablet and the Point of...
View ArticleBest Practices for Techs & The Counter Huddle
Service Advisor Huddle, July 2015 Patrick Egan, Neil Reilly- Shapiro Learning from other’s success stories can be hugely beneficial to your own SmartFlow experience. This month we have a group of...
View ArticleThe Power of Images
Service Advisor Huddle, August 2015 Neil Reilly- Shapiro, Lindsay Sinopoli Having the ability to show your customers images of their vehicles can make all the difference in selling a recommendation....
View ArticleSmartFlow SOP Review
Service Advisor Huddle, September 2015 Neil Reilly- Shapiro, Lindsay Sinopoli Working with dozens of shops like yours led us to develop a method that eliminates lots of initial hurdles techs and...
View ArticleInspect ALL your vehicles
Service Advisor Huddle, October 2015 Neil Reilly- Shapiro To get the most out of the SmartFlow features, it is important to inspect ALL the vehicles that come in the shop!! There is a clear trend...
View ArticleTips and Tricks from Onsite Trainers
Service Advisor Huddle, October 2015 Neil Reilly- Shapiro, Lindsay Sinopoli, Timothy Livingston Our onsite trainers have been around the country at different shops to individualize the Standard...
View ArticleSmartFlow and NAPA Tracs
Service Advisor Huddle, December 2015 Christian Wiens, Lindsay Sinopoli, Timothy Livingston SmartFlow is not just a product, but a digital way of doing business. Our experienced Digital Operations...
View ArticleSmartFlow Reports Enable Positive Changes
Service Advisor Huddle, January 2016 Uwe Kleinschmidt One of the most important components of every shop, is how well technicians and service advisors work together. And AutoVitals has created the...
View ArticleSmart Markers
Service Advisor Huddle, January 2016 Uwe Kleinschmidt Our Service Advisor huddles are here to educate our customers about different SmartFlow features and this month it was all about Smart Markers....
View ArticleCall Conversions
Service Advisor Huddle, February 2016 Uwe Kleinschmidt Being able to listen to past phone calls with customers can help improve customer service and converting leads to customers. In this service...
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Monitor and Protect Profitability
Measure Technician Efficiency in Real-Time In today’s world service advisors are at the counter and take care of the customers and when needed, use the SmartFlow control panel and its messaging to find...
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